07380 899348 is a single number, answered 24 hours a day, whether a ceiling is dripping this minute or you want a straight answer before booking a service. London Boiler Repair, Plumbing is based at 279 Vauxhall Bridge Road, London SW1V 1EJ, and matches independently owned partner companies to boiler, heating and plumbing jobs across Pimlico, Victoria, Belgravia and Vauxhall.
What Happens When You Ring
A person answers, not a menu. The first few minutes cover what you can see, whether water or gas is involved, and where you are. We then find the nearest free partner, ring you back, and text you the partner company's name and details before it arrives.
Water Coming Through the Ceiling
Every useful step is at the stopcock. Turn it off, open the cold taps, move electrics and valuables clear, put a container under the worst drip, and photograph the damage for your own insurance claim. Then ring, and a partner can be matched to repair the cause.
A Boiler That Has Stopped in Cold Weather
Check the pressure gauge, the thermostat and the power. If a condensate pipe outside has frozen, warm water, never boiling, can clear it. If none of that helps, ring us and we will match a partner, bearing in mind that vulnerable people at home make it more urgent.
When It Is Gas, Not Plumbing
A smell of gas goes to the National Gas Emergency number, 0800 111 999, before anyone else.
The Ground We Cover
- Pimlico (SW1V) — Cubitt stucco terraces, Churchill Gardens and the post-war estates, right by our base.
- Victoria (SW1E, SW1V, SW1W) — flats above shops and older estate blocks, a few minutes' walk north. See the Victoria streets.
- Belgravia (SW1X, SW1W) — listed squares and mews houses to the north-west. See the Belgravia squares.
- Vauxhall (SW8) — riverside towers and Victorian terraces across Vauxhall Bridge, in Lambeth. See Vauxhall.
If your address is just outside that, mention it on the call and we will say whether we can help or pass you to a partner who can.
Why an Early Call Helps
Water does not wait, and a small leak caught early stays small. A failing boiler is cheaper to deal with in September than in January, and an old stopcock is easier to replace on a dry day. Browse the full list of services, read how the partner network works, or return to the front page. Whatever it is, the number is 07380 899348.
Frequently Asked Questions
When I ring 07380 899348, who answers?
A person answers, 24 hours a day, every day of the year, including bank holidays. The first few minutes are about what you can see, whether water or gas is involved, and which street you are on. Then we find the nearest free partner company, call you back with who is coming and when, and text you the company's name and details.
What should I have ready before I call?
Your address and postcode, a short description of the problem, the make of the boiler if it is a boiler call, and whether the building is listed, divided into flats or has a managing agent. Entry codes, concierge hours and parking limits help as well. None of this is essential in an emergency, but each detail saves time on arrival.
Water is coming through my ceiling right now. What should I do?
Turn off the stopcock, clockwise, which in many Pimlico properties is under the kitchen sink or in a basement, and open the cold taps to drain the pipes. Keep away from light fittings the water is reaching, switch off the electrics at the consumer unit only if you can do so safely, and ring 07380 899348. Do not wait to see if it stops, because water finds new routes through lath and plaster quickly.
I can smell gas. Who do I call?
Ring the National Gas Emergency number on 0800 111 999 first, open windows, do not use switches, naked flames or your phone near the smell, and leave the building if it is strong. Gas escapes are for the gas network emergency service, not a plumber. Once the situation is made safe, ring us for any boiler or pipe repair that follows.
My boiler has failed in freezing weather. Is that urgent?
It is, especially for anyone elderly, very young or unwell at home, and in a hard frost it can also lead to frozen pipes. Check the pressure gauge, the thermostat and programmer, and the power supply, then ring us. We match the nearest free partner, and we cannot promise an arrival time, but we treat it as a priority.
Do I need to be at home when the partner arrives?
Someone should be able to let the partner in and agree the work, because the partner needs to see the fault and explain the quote. If you rent, the landlord or managing agent may arrange access, and in a managed building the concierge may need notice. Tell us at the call who will be there.
How does the quote work?
The partner company looks at the problem and writes down the scope and the price, and you agree to it before it starts. We do not quote the job and we do not take payment or send invoices, so there is nothing extra from us. If the partner finds something unexpected, it should explain and update the written quote.
Which areas and postcodes do you cover?
We cover Pimlico (SW1V), Victoria (SW1E, SW1V, SW1W), Belgravia (SW1X, SW1W) and Vauxhall (SW8), from our base at 279 Vauxhall Bridge Road. Pimlico, Victoria and Belgravia are in the City of Westminster and Vauxhall is in Lambeth. If your address is close to an edge of that patch, ring and ask. Mentioning your street when you ring lets us say straight away whether a partner can reach you.
Can I use the form instead of ringing?
Yes. The form on this page takes your name, phone number, email and a short description, and it reaches us at any hour. For a burst pipe, a gas smell, a flood or no heating in cold weather, ringing is faster, because we can start matching a partner while you are still on the line.
Who do I complain to if something goes wrong?
Contact the partner company first, since it did the work and should put it right. If that does not resolve it, ring 07380 899348 and we will chase it on your behalf. We cannot promise a particular outcome, but one number staying on the job is a core part of how we work, and your statutory consumer rights are unaffected.
